Privacy Policy
Effective date: 18 October 2026
This Privacy Policy explains how FRIENDLY MEDIA & MARKETING, operating under the brand 马来黎娜 Malaylina AI Studio ("we", "us" or "our"), collects, uses and protects personal information when you contact us, use our services or communicate with us through WhatsApp, email or this website.
1. Information we may collect
Depending on how you interact with us, we may collect information you provide directly, such as your name, phone number, WhatsApp number, email address, business information, enquiry details, course or service preferences, and messages or files you voluntarily send to us.
2. How we use information
We may use personal information to respond to enquiries, provide requested services, manage registrations or bookings, provide customer support, send service-related confirmations or updates, improve our services, maintain business records, prevent misuse, and comply with applicable legal or regulatory obligations.
3. WhatsApp communications
When you contact us through WhatsApp, we use the information in that conversation to respond to your enquiry and provide requested support or services. Promotional or marketing messages are intended to be sent only where you have provided appropriate consent or where otherwise permitted by applicable rules. You may request that we stop promotional messages at any time by telling us in the WhatsApp conversation or contacting us by email.
4. Sharing of information
We do not sell your personal information. We may share limited information with service providers that help us operate our business, communications, technology, payments, events or customer support, only where reasonably necessary for those purposes. Information may also be disclosed where required by law or to protect legal rights and safety.
5. Data retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, for legitimate business records, dispute resolution, fraud prevention, or where retention is required by applicable law. Retention periods may differ depending on the type of information and the nature of the relationship.
6. Security
We take reasonable administrative and technical measures to protect personal information from unauthorized access, loss, misuse or disclosure. No internet-based service can guarantee absolute security.
7. Your choices
You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal and operational requirements. You may also withdraw consent for promotional communication at any time.
8. Third-party services
Our website may link to third-party services such as WhatsApp. Those services operate under their own terms and privacy policies. We encourage you to review the relevant third-party policies when using those services.
9. Website analytics and cookies
This website does not currently use advertising trackers or analytics cookies. If we add analytics or other tracking technologies in the future, this policy may be updated accordingly.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, practices or legal requirements. The effective date shown above indicates the latest version published on this website.
11. Contact us
FRIENDLY MEDIA & MARKETING
Registration No.: 202303207185 (RA0103224-X)
Brand: 马来黎娜 Malaylina AI Studio
Address: NO 47(ATAS) JLN SEJAHTERA 4 MEDAN SEJAHTERA, 32000 SITIAWAN, PERAK, MALAYSIA
Email: celinatai68@gmail.com
WhatsApp: +60 11-4961 3888